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Self Learning BHDP (Branch Human Development Program)

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Post Test CRM

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1. Sebutkan salah satu sumber data follow up PIC CRM ?
Sumber data HO & Maindealer Sumber data HO,Maindealer & Sosmed Sumber data HO
2. CRM singkatan dari
Customer Relationship Management Customer Retention Management Cross Selling Management
3. Istilah laporan bulanan CRM di sebut ?
Niguri Monthy Report PDCA
4. Sebutkan apa saja jobdesk PIC CRM ?
PIC CRM ,PIC Sosial Media,PIC Complain Handling PIC Sosial Media,PIC CRM PIC CRM,PIC Sosial Media,PIC Dealer
5. Ada berapa proses CRM yang harus di jalankan di dealer ?
5 7 9
6. Siapa yang bertugas menjalankan proses CRM di dealer ?
PIC Dealer Sales Counter PIC CRM
7. PIC Monitoring proses CRM per Area disebut ?
Regional Controller CRM Area Controller CRM Branch Control CRM
8. Sebutkan Tools PIC CRM di Dealer ?
WA Bomber Laptop ,HP , Lembar Kerja Semua benar
9. Ada berapa target PIC CRM di dealer ?
2 6 5
10. Kategory CRM di dealer disebut ?
Rangking Akreditasi Kuadran